I once had a zipper failure on a bag about 6 years ago. It came from Golf Galaxy too. Titleist told them to send it back and Golf Galaxy gave me the ability to pick another one from their inventory that same day. They no longer had that color but I was able to get a quick replacement. These days I usually have 3 or 4 bags in my personal inventory so a quick turnaround would no longer be necessary in the event that I have a warranty issue. I have not had a problem since that zipper issue. I understand why Titleist must see the bags returned in order to analyze failures for better manufacturing in the future or evidence of faulty materials and why it would be difficult to issue blanket refunds before inspection. Sorry for your inconvenience and hopefully you get your replacement soon.

Thanks for the reply Dale. I understand they just can’t hang out new ones without seeing the old. The process is just pretty slow.

I have to agree with Golf Ball Wacker Guy. The retailer where you bought it should give you another bag out of their inventory, as i'm more than sure that Titleist will send the retailer another bag to replace it. I also agree with Dale, that it pays to have another bag around for these little emergency's.

I got more Titleist bags than I know what to do with hanging around here. Wanna borrow one? If you're close by, I'd trust ya. Come over and get one.

In all likelihood, Titleist will resolve the issue with a new bag in your hands sooner than you think. At least that's what happened with me when I had a bag issue a 7 or 8 years back. It was barely much of an issue (a cart bag that leaned very slightly to one side when standing on it's bottom), but I got a new bag from them quite quickly if memory serves.

Thanks for the offer Doug! I pulled my old hoofer from the 90s out of storage. It will give an extra leg workout until the new bag comes.

Titleist told Golf Galaxy it was a defective bag so I was issued store credit to purchase a new bag.

Happy ending for all!

I am not the least bit surprised. That's the Titleist I know and love. Customer service at its finest.

Great customer service, after all. Way to go, Titleist.

Titleist on the spot again. Their customer service second to none and another happy customer. =)