This is Titleist warranty of their products. If you are within the one year period, reconnect with the shop where you purchased the bag, with your original receipt to set up a return authorization from Titleist. I would go back to them with your original receipt and ask them about the warranty as stated below. Titleist warrants it products for a period of one year from the date of purchase against defects in materials or materials. Good luck.

Limited One-Year Warranty Information
Although Titleist is committed to satisfying golfers with golf products of superior performance and quality, there is a chance a warranty claim may arise.

Acushnet Company warrants its Titleist products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Titleist product fail to perform for either of the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge. To obtain the benefits of this warranty, please contact your local golf shop to set up a Return Authorization. If you need assistance locating a shop in your area, please visit the Titleist Golf Shop Locator. Enclose the original receipt along with an explanation of the defect in writing. We ask that all parts of the product be returned to the repair department and that the product remain in original factory condition. Warranty claims presented without the original sales slip will be reviewed at our sole discretion. Acushnet Company reserves the right to inspect all warranty claims to determine the extent of warranty applications. All products returned for warranty claims become the property of Acushnet Company.

Acushnet Company will not be liable for any consequential or other damages arising from the use of this product or any delay in the performance of this warranty due to causes beyond the company’s control. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sorry to hear about your experience. I’ve been using a Titleist carry bags with the carbon legs for over a year. I walk and carry a full set. So far, there’s been no fraying or rips. I can’t speak to the factory that made your bag. Titleist has great customer service and was wondering what was their response?

That's not good

Looks like it should be covered by the warranty though

Chin up