June 17, 2020 At 06:57 AM By doug r
Lee G
Todd TSan Diego, CA
February 15, 2022 At 01:37 PM
Well not a great update ....T100/T100S combo set and new wedges Project X 6.0 shafts....std L,L,L, ordered Sept 30th...quoted mid Nov for wedges, 1st week of Dec for Irons. Wedges arrived mid Dec just before SM9 wedges were announced and no Irons.....was told heads is the issue delivery mid Jan...now 11/18 - "The irons should still be on schedule for early December, but check back around the 29th-30th so we can make sure the heads they expect are still scheduled to arrive on time." 1/5 - "I checked with Titleist and unfortunately they said deliveries of heads keep getting delayed from their supplier and right now they're quoting mid-late February for your order to ship." 2/15 - "I just talked to Titleist and it is still the shafts holding up the order. They are now quoting mid- to late march for them to be in. I am very sorry about this but we may want to look at a different shaft to speed up the order." So is it heads or shafts......wish this global leader in golf equipment could at least get their story straight.
Play18Aurora, IL
jBuckley
TGentry
February 15, 2022 At 06:00 PM
I ordered the new T200 5-GW Modus 3 Tour 105 (12 weeks delivery) and T200 Utility Build 22° Graphite Design Tour AD DI-85 (10 weeks delivery) from PGA SS this morning. Whoa...
Corey TTyrone, GA
Chuck ZMt Pleasant, SC
IAhawkeyeDDSCoralville, IA
JW
kyle n
RBraun
Big R
SpikeBC, Canada
Mike B
PZ
I know this is a crazy time right now and everyone is experiencing issues, but I just wanted to share my experience with Titleist and how disappointed I've been throughout this entire process. Ordered my set of irons first of October through my local golf shop. Was told 8-10 weeks and to expect delivery around Christmas but maybe right after.
Reach out to rep 1/4 - heads and grips are in just waiting on Project X shafts. Expected to deliver 1/27
Reach out 2/8 and was told shafts are in but going through inspection and to call back next week.
2/15 still being inspected wait another week.
2/22 my rep was told that clubs are in production and to expect shipment in 7-10 days! Finally, a light at the end of the tunnel.
on 2/28 my golf shop reaches back out to see if shipped and get this, Titleist tells my rep that they are still waiting on shafts to arrive and clubs are NOT in production. Newest ship date for expected shaft is 3/9 with clubs potentially going out end of March/first of April. What is going on up there people?! I've had a bag full of Titleist for 15 years and have never experienced such disappointment and lack of communication with a billion dollar company like this. This is simply unreal.
Want to know what customer service look like? My local shop I ordered them through cancelled my order, bc Titleist is not honest and will lie about your order, and pulled a stock set of T200 irons off of their shelves, took them apart, and custom built my clubs with the project x shafts (extended 3/4 inch) since they are able to order shafts that Titleist can't, and made my order in 2 days.
It's simply amazing how Titleist can't manage their inventory or communicate with customers. My hope is someone at Titleist sees this and maybe it makes an impact somewhere. I've got 13 Titleist clubs in my bag and love each one, but I'm not so sure I'll be jumping up and down to replace this other brand Driver I wanted to do next with a Tsi. No apologies. No we messed up. They just blamed the prior rep for "not knowing what she was talking about". This is who is representing your company now Titleist.
Signed Frustrated TT member :(
Edmund T
Chris CIowa
Bob DApex,NC
l
Robert JGrafton, Oh
Ike
Derrek R
April 03, 2022 At 12:37 PM
Thought i'd share my recent experience. ordered 1/27/22 t100s 4-gw dynamic gold 120 s300 +.5" standard tour velvet 360, shipped in box standard loft .5 degree flat was given 12 week est. over 8 week because of adjustments. received 4/2/22 mine were well packaged, so i don't know if they fixed something or what, plastic with bubble wrap, individual cardboard head separators. i hope more people start having experiences more similar to mine. can't wait to break them in.
Zach
jMacKellar
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